Managed IT, or managed IT services refers to the business practice of outsourcing your company’s IT support tasks, such as network management, endpoint security, and device management to an external vendor.
The benefits of managed IT services are manifold. For example, they free up your company’s resources and allow your staff to concentrate on core tasks. But before you start to think about managed IT, you must take a step back and understand whether your firm is in a position to start outsourcing IT.
Here are a few things you must take into consideration:
1. Your IT Needs Are Growing
When you first started operations, it’s likely that you operated in a one or two person team. IT support tickets were almost non-existent as machines wouldn’t fail often and you didn’t have large printing buckets. Plus you probably didn’t have to worry about remotely located employees accessing critical applications through unsecured WiFi connections.
Now, however, your business is in a much healthier state than before. You moved into a new office, hired people, and got dozens of devices regularly accessing critical documents and data.
Your IT needs aren’t just about managing support and service issues. Instead, they involve the smooth functioning of cloud servers and ensuring high uptime for your web applications.
Ensuring your IT staff has the bandwidth to focus on business needs is far more crucial for the long-term health of your company than if they were to be preoccupied with simply ensuring that your printer has an adequate amount of toner ink.
You must do a cost-benefit analysis – using a managed IT provider means you don’t have to worry about employee overheads like salaries and insurance.
2. Your Existing IT Team Must Be Trained
IT is a term tossed around with wilful abandon. Since not everyone understands this realm very well, it’s common to assume that an expert-level Python programmer will also be able to figure out the chinks in your internal firewall.
If your existing IT staff lack certain skills – cybersecurity, for example – and need training, then that’ll add to your cost overhead.
It’d be better for your business to let them continue with their core tasks, and instead, outsource other requirements to a managed IT provider like PCM Canada.
3. You Want Your Business to Adopt Best Practices
Managed IT providers work with several clients across different verticals. This experience is invaluable when it comes to managing workloads, ensuring uptime, and resolving IT complaints.
Your internal team might not come equipped with the same amount of knowledge and expertise – something a managed IT provider will slot in instantly.