New York-based managed IT services provider iTeam was initially the IT consulting division of a large accounting firm. Those roots have served it well, as it sought to live up to the expectation of being a company’s ‘trusted advisor’.
iTeam Technology prides itself on its client-facing approach. The company aims to differentiate itself with its extensive knowledge of the clients it serves as well as its commitment and professional discipline.
Some of the services that iTeam Technology offers its clients are:
- Managed services
- IT Consulting
- Cloud services
- Network infrastructure
- Field support and services
When it comes to reviews and feedback, iTeam’s superior services help it win the trust of its users. For example, responsive support is a critical factor for managed IT services companies. iTeam responds to the majority of client service tickets in under 5 minutes and over 95% of all service tickets are resolved the same day they were opened.
These impressive service delivery metrics are made possible with a robust team of technicians. The company employs over 500 certified systems engineers and IT support professionals that help it meet client needs and offer cost-effective solutions.
These professionals bring deep industry knowledge and skills to the table. iTeam doesn’t believe in a cookie-cutter approach to IT services and solutions as each client needs are highly specific. All the plans and service offerings included in iTeam packages are designed to be compliant with industry standards such as IT404, HIPAA, and FINRA.
iTeam reviews on Glassdoor are similarly positive, with employees pointing to work/life balance, high compensation, friendly management, and an inclusive office environment as reasons why they love working there.
The hallmark of any top-tier managed services provider is the executive team that provides strategic guidance, and iTeam is well-served in this regard. Sid Edelstein, the company founder and president, has over 25 years of experience in IT consulting, business management, and client service delivery.
Scott Braunzell, the partner & CTO, has a similar amount of experience in technical network infrastructure and global deployments. His interests are in advanced cyber security and investigative computer forensics.
Both Scott and Sid use their industry experience to good effect. It helps them forge industry and partner alliances, such as those with Microsoft, Dell, Cisco, WatchGuard, Fortinet, Synology and Hewlett Packard (HP).
iTeam clients include the Lymphoma Research Foundation, Levy Konigsberg LLP, Financial Services Volunteer Corps, Amnesty International, CBRE, Wilhelmina, and more.
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