Buchanan Technologies launched in 1988 from a tiny apartment in Irving, Texas. Jim Buchanan, the company founder and Chief Executive Officer (CEO), wanted to ensure that businesses get help in navigating through the changing technology landscape.
In its early days, Buchanan Technologies was known as Computer Support Services Inc. Its business model was to send technicians to company locations who would then troubleshoot and fix problems.
It was this human approach to client relationships that served the fledgling company well. The team discovered that IT was an ever-changing field and that it would constantly need to upskill its staff if it wished to provide the best solutions and take ownership over their client’s businesses.
Since then, Buchanan Technologies has morphed into a full-stack managed services provider that caters to mid-sized and enterprise clients. Some of the solutions it offers are cloud services, network infrastructure management, field support, IT strategy, IT staffing, and end device management.
Buchanan Technologies has 7 global service desks, in the following locations:
This helps the company provide IT support over the phone 24/7/365. The teams are spread across several time zones, which means it can cater to companies with field offices in far-flung locations.
Buchanan Technologies Reviews
Buchanan’s reviews on Glassdoor show that it’s a place where employees love to work. 92% of people approve of the CEO, pointing to factors like work/life balance, competitive compensation, and cohesive team culture as reasons why others should consider a career there.
This is in line with management decisions to put its people at the forefront. With over 400 employees, Buchanan Technologies is well-positioned to continue providing top-tier IT support and IT strategy solutions.
Buchanan Technologies Expansion Strategy
One of the strategies that’s served Buchanan well has been its decision to concentrate on a combination of mergers & acquisitions, partnerships, and organic growth to keep its business humming along.
It’s these prescient moves that have allowed the IT MSP firm to provide value-added services such as field support in any zip code in North America. That’s no small feat as the company is able to dispatch technicians to any location in Canada and the US within 24 hours; it’s allowed them to build close rapport with clients, some of whom have been with them for over 25 years.
The future looks bright for Buchanan Technologies. Its business is on an upward growth trajectory and its decision to focus on systems and people will help it in the long term.
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