Buchanan Technologies has come a long way since its early days as Computer Support Services operating out of the Dallas / Fort Worth area. The fact that it now operates a Toronto location is testament to the growth and scale of the company.
Buchanan Technologies Toronto remains privately-held, which has allowed it to stay clear of things like hostile takeovers and mergers. The company credits its success to its close collaboration with clients, especially when it comes to delivering strategic IT services. It prefers not to be viewed as an outsourced vendor; one of its principles is to act as an extension of in-house teams.
This approach is exemplified in its mission statement, which reads: “While software and hardware technology continues to change, our customer-centric approach to IT never will.”
Let’s take a closer look at the key features of Buchanan Technologies Toronto:
- Guaranteed Service Levels
Clients that choose to work with Buchanan Technologies Toronto receive contractually guaranteed service levels. This helps them establish ROI and gives peace of mind, secure in the knowledge that the managed IT services company adheres to strict quality control standards. Furthermore, Buchanan Technologies has consistently won the Pinnacle of Excellence award and follows ITIL standards, which adds further credence to its standing as a top-tier MSP.
- Field Support Services Across North America
Buchanan Technologies is one of a handful of managed services providers that’s able to offer field support services to any zip code / postal code in the United States and Canada. Hence, clients with far flung and remote locations don’t need to sign on additional integrators because Buchanan Technologies is able to get qualified technicians on-site using its internal resources and extensive vendor partners.
- End-to-End IT Support
Whatever your IT problems or support needs, Buchanan Technologies is able of addressing them. This helps clients consolidate their IT needs to a single vendor and point of contact, reducing things like frustrating customer support calls. Plus a dedicated account manager means clients only have to talk to a single individual whenever they run into problems.
Buchanan Technologies Toronto Reviews
Buchanan Technologies Toronto enjoys healthy reviews both from current and past clients as well as existing employees.
92% of its employees approve of the direction of the company under its CEO, Jim Buchanan. Staff members say it’s a great place to work, with a positive work atmosphere and company culture. They’re also happy about the benefits that Buchanan Technologies offers and the stress on work/life balance.
Clients have excellent things to say about Buchanan Technologies, too. They’re happy with the levels of service the MSP offers along with value-added factors like 24/7/365 global service delivery desks and fast ticket resolution timelines.
Overall, Buchanan Technologies is headed in the right direction with a positive future outlook.
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